Support
How can we help?
Find answers below or reach out directly.
Quick help
Getting Started
- How do I add clothes to my wardrobe?
- How does AI styling work?
- What's included in my plan?
Your Account
- How do I change my plan?Go to Profile > Subscription to upgrade, downgrade, or switch plans.
- How do I cancel?Cancel anytime in Profile > Subscription. Your wardrobe data stays safe.
- How do I delete my account?Profile > Settings > Delete Account. All data is permanently removed.
Privacy & Data
- Is my data safe?
- Where is my data stored?
- How do I export or delete my data?
Common questions
How do I photograph my clothes?+
Take photos on a plain background or while hanging. aurelle's AI removes the background automatically. You can also import from your camera roll or clip items from shopping websites.
Why did aurelle suggest this outfit?+
aurelle considers your body shape, colour palette, style preferences, weather, calendar events, and the occasion you selected. Tap the ✦ button on any outfit to see the specific reasoning.
What platforms is aurelle on?+
aurelle is available on iOS.
How do I change an outfit suggestion?+
Tap the refresh button for a completely new suggestion, or use the item swap button to change individual pieces while keeping the rest of the outfit.
What happens when my trial ends?+
Your wardrobe data stays safe. You'll need an active plan to generate new outfits, but you can always browse your wardrobe and view previously saved outfits.
How do I contact support?+
Email us at support@aurelle.app — we typically respond within 24 hours.
Get in touch
Email: support@aurelle.app
For press enquiries: press@aurelle.app
We typically respond within 24 hours.